Terms and Conditions

Return policy

DISCLAIMER: The price and availability of items on rcaav.com are subject to change without notice. Part orders can be returned for a refund up to 30 days from the date of purchase, and must be received unused and in the same condition that we shipped them. All returns are subject to a 20% restocking fee, and refunds will only be made when the items have been received at our warehouse by our staff.

If your purchase is beyond 30 days, please refer to the manufacturer’s warranty terms and conditions found in the product user manual.


AVC MULTIMEDIA ( AVC ) makes the following limited warranty. This limited warranty extend to the original consumer purchaser and is limited to non-commercial use of the product. One Year Parts & Labor Warranty AVC products purchased in the United States are warranted to be free from defects in materials or workmanship for a period of one year from the date of their original retail purchase. If the unit fails to conform to this warranty, we will service the product using new or refurbished parts and products, at AVC s sole discretion. During a period of one year from the effective warranty date, AVC will provide, when needed, service labor to repair a manufacturing defect at its designated Service Center.

To obtain warranty service in the United States, you must first call our Customer Support Center at 1-800-506-5746 or 1-800-252-6123, during the hours listed in the box below. The determination of service will be made by AVC Customer Support. PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIOR AUTHORIZATION. New or remanufactured replacements for defective parts or products will be used for repairs by AVC at its designated Service Center for one year from the effective warranty date. Such replacement parts or products are warranted for an additional one year from the date of repair or replacement. The Customer will be required to ship the unit to the Service Center indicated at the time Customer Support is contacted to make the necessary repairs. The customer is responsible for all transportation charges to the service facility.

Packaging and Shipping Instruction

Mailing Address: 725 Denison Street Markham ON L3R 1B8

When you send the product to the AVC service facility you must use the original carton box and packing material or an equivalent as designated by AVC.


Your Responsibility

  1. You must retain the original sale receipt to provide proof of purchase.
  2. These warranties are effective only if the product is purchased and operated in the U.S.A. or Canada.
  3. Warranties extend only to defects in material or workmanship, and do not extend to any product or parts which have been lost or discarded, or damage to product or parts caused by misuse, accident, improper operation or maintenance, or use in violation of instructions provided with the product, or to product which has been altered or modified without authorization of AVC, or to products or parts thereof which have had the serial number removed or changed.

Out of Warranty

In the event your product requires repair after the limited warranty period has expired, please contact our Customer Support Center at 1-855-475-9646, 1-800-252-6123 or by using our Support Center. Hours: Monday Thursday: 9am 7pm, Friday: 9am 5pm, Saturday: 9am NOON Eastern time. Important: You are responsible for any transportation, shipping or insurance relative to the return of product to our Product Returns Center. All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular purpose, are expressly limited to the duration of the limited warranties set forth above. With the exception of any warranties implied by state law as hereby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements and similar obligations of manufacturer or seller with respect to the repair or replacement of any parts. In no event shall AVC be liable for consequential or incidental damages. No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of these warranties in any manner whatsoever. The time within action must be commenced to enforce any obligation of AVC arising under the warranty or under any statute, or law of the United States or any state thereof, is hereby limited to one year from the date of purchase. This limitation does not apply to implied warranties arising under state law. For more information on other products and services, please visit our Support Center.


We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.

VENTURER COLLECTS SALES TAX in states where we have physical presence (or nexus), including California, New York, and North Carolina. Venturer also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.

VENTURER DOES NOT COLLECT SALES TAX in any state NOT listed above because Venturer is not required to collect sales or use tax in these states.

VENTURER DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.