Tablets and 2-in-1s
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i like the device itself. i’ve bought 2,one still in box, but i’ve used up both remotes on first device. can’t find compatible after market remote.
brian f. – 08/03/2017
I haven’t received the remote, just added to my wish list, but the help I received was great, thank you so much.
David kavadad – 03/28/2018
Hey David, Awesome! Thank you!
RCA – 03/29/2018
a minus would be appropriate..within 2 months of purchasing the converter box , the remote died. i called tech support…still under warranty i sent it back..the cost to do so per their specifications was nearly the cost of a new one. so while waiting for the new,i called tech support to see if their was a generic product i could use in the meantime..no..after roughly a month and a half still no product and numerous calls escalated to a phony supervisor with loads of excuses(and it was confirmed that they had recieved the returned item). i then complained to the better business bureau and received my remote..that one lasted 14 months, now out of warranty..customer service is no customer service ..they are paid to answer the phone but do not provide service to the customer.numerous reviews complain of the defective remotes.yet they continue making money from selling a know defective product..
susan – 04/10/2018
Hey susan, We are sorry to hear you are having difficulties with the unit. If you could contact us at firstname.lastname@example.org, we would be glad to help you out!
RCA – 04/10/2018
Customer service line sucks I was on hold for 20 minutes and then cut off
J – 05/21/2018
Hey J, Sorry to hear about your experience. If you could contact us at email@example.com we would be glad to help you out!
RCA – 05/22/2018
I haven’t order the remote yet but the help I got from you all was good and I want to thank Emily for her help and I will be buying the remote next week
DEMETRUS PEGUE – 08/02/2018
Hey DEMETRUS PEGUE, Awesome! So glad to hear you got the help you needed!
RCA – 08/03/2018
I can’t find a replacement remote for my portable DVD player DRC80196. My son lost ours and I need a new one asap
Janna Cunningham – 02/04/2019
Hey Janna Cunningham, If you could contact us at firstname.lastname@example.org we would be glad to help you out!
RCA – 02/05/2019
Edwin Jenks jr
(verified owner) – 04/04/2019
Complete scam. Waited for my remote to come from Canada. Finally comes in and it’s a cord! Call customer service wait on hold 45 mins to be told they can’t help me and give me a email for support try that says it doesn’t exist. Complete scam. 17 bucks for a little remote and I get a cord and no help you guys are awesome not.
Edwin Jenks jr – 04/04/2019
Hey Edwin Jenks jr, If you could contact us at email@example.com we would be glad to help you out!
RCA – 04/05/2019